Studio This Is — Team Directory
Tap any quadrant to see who handles what
Jeremy — Owner
Chad — Creative Director
Renata — Studio Manager
Jennifer — Bookkeeper
New inquiry or booking? → Renata
Invoice, payment, or billing? → Jennifer
Creative, gallery, or style question? → Chad
Contract, pricing, or final decisions? → Jeremy
Jeremy
Owner & Lead Photographer
🔴 Final authority
🟡 Lead shoots
What clients ask Jeremy directly
Can we negotiate pricing or add something not in our package?
We have a concern about our contract — who do we talk to?
We have a serious complaint that hasn't been resolved by the team.
When will Jeremy arrive and how long will he stay on the day?
Can we schedule a pre-wedding walkthrough or engagement session?
What's Jeremy's shooting style and how does he direct couples?
Will Jeremy be our primary photographer or are there other options?
How soon after our event will we receive a sneak peek?
What contractors ask Jeremy
I have a conflict with how I'm being managed or treated on jobs.
I want to discuss my rate or move to a different tier of work.
There's a legal or contract concern I need to raise with ownership.
Can I be considered for more lead photography opportunities?
I'd like feedback on my long-term fit with the studio.
Is there a path to taking on more responsibility here?
Escalate to Jeremy immediately if…
A client is threatening legal action or disputing a contract.
A contractor no-showed or caused reputational harm at an event.
There's a cash flow emergency, missed payment, or payroll issue.
A situation requires ownership-level authority to resolve.
Two team members are in conflict that is affecting operations.
Chad
Lead Photographer & Creative Director
🔴 QC & delivery
🟡 Creative direction
What clients ask Chad
Our gallery is delivered — can we request edits or flag issues?
We want a specific editing style — who approves that?
There are images we feel are missing from our gallery.
Can we share inspiration photos to guide the creative direction?
How do you approach storytelling and what's your editing aesthetic?
We're considering adding video — who do we talk to about that?
Will Chad be our lead photographer, and if so, who assists?
How will photo and video teams coordinate on our wedding day?
Can we see examples from similar venues or lighting conditions?
What contractors ask Chad
I'm second shooting — what style and moments do you want covered?
The gallery I delivered was flagged — what needs to be fixed?
I spotted a quality or consistency issue in the edit. Who do I tell?
What are the current editing standards and style guidelines?
How should I coordinate with the video team on the day?
Can I get feedback on my work to improve and get more bookings?
Who approves my edited selects before they go to the client?
Photo + Video coordination
There's a creative conflict between what photo and video need on the day.
We need creative direction sign-off before a major shoot.
How are shot lists shared between photo and video leads?
Who has final creative say when photo and video disagree?
We're building a video proposal — who shapes the creative scope?
What's the brand aesthetic across both photo and video products?
Jennifer
Bookkeeper — All billing goes here
🔴 All money questions
What clients ask Jennifer
We haven't received our invoice — can you resend it?
We made a payment but it's not showing as received.
What's our remaining balance and when is it due?
Can we set up a payment plan or adjust our payment schedule?
We need a receipt or proof of payment for our records.
What payment methods do you accept?
We need a revised invoice with updated details.
Is there a late fee if we miss a payment deadline?
We'd like a refund or partial refund — who handles that?
What contractors ask Jennifer
I haven't been paid for a job I completed — what's the status?
My payment amount looks wrong. Can you review it?
I submitted an invoice — has it been received and approved?
When do contractor payments typically process?
How do I submit my invoice — what format and where does it go?
I need a record of all payments for tax purposes.
Will I receive a 1099 at year end and when?
My bank details have changed — who do I update that with?
Financial records & documentation
We need copies of all invoices for insurance purposes.
Can you provide a payment history statement for our records?
We need documentation showing our deposit was received.
We're disputing a charge — where do we send documentation?
We need a formal invoice for corporate reimbursement.
Renata
Studio Manager — First point of contact
🔴 Inquiries & bookings
🟡 Logistics
What clients ask Renata
We're interested in booking — how do we get started?
Is our date available and how do we hold it?
We're ready to sign — where does our contract go?
We want to add a second shooter or upgrade our package.
What packages do you offer and what's included?
Can we schedule a consultation call?
Our venue or timeline has changed — who do we notify?
We want to review or revise our wedding day timeline.
Our album proof is ready — how do we submit revision requests?
We have a general question and aren't sure who to ask.
What's the status of our gallery — has it been delivered yet?
What contractors ask Renata
I need the full event timeline and venue details for my upcoming job.
I haven't received my assignment confirmation — can you send it?
My availability has changed — who do I notify about a conflict?
There's an issue with the client information I was given — it's wrong.
What dates are coming up and am I assigned to any of them?
Where do I submit my edited files and by when?
I need the shot list, client preferences, or vendor contacts for a job.
Who is the point of contact at the venue on the day?
How do I get added to the availability roster for future jobs?
I'm new — what's the onboarding process and what do I need to know?
Day-of & event logistics
The timeline has changed last minute — who needs to be notified?
A crew member is running late or can't make it — who handles this?
There's a location change or access issue at the venue.
What time should I arrive and where exactly do I go?
Who are the other crew members on this job?
Is there a shot list or must-have moments document for this client?
What's the parking situation and who covers it?
Who do I contact if something goes wrong on the day?
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